When a transaction is authorised, the shopper's bank/card issuer will allocate the funds owed to you by placing a 'shadow' on the shopper's account. This will remain on the account for up to 6 days ensuring that the customer does not spend this allocated fund anywhere else.

If you require a transaction shadow to be cancelled you will need to provide your shopper with the bank's auth code so they can contact their Card Issuer to request the auth is cancelled from the card, as it is down to their Issuer to remove this.

If you do not have access to this information, our Support team may be able to provide you with the Authorisation Code for the Transaction in question which you can then provide to your Shopper who will need to contact their own Card Issuer to remove this. Simply e-mail your VSP Vendor Name and the VendorTxCode of the transaction in question to our support team

Please note, in some cases the Issuer will not remove the 'shadow'. If this is the case, then it will remain on the card for anything up to approximately 6 days.