At Protx we are passionate about providing high quality support and service to our customers. Our technicians are trained to ensure that they provide you with a professional service and the correct technical response to your question.

We are happy to speak to you over the phone, communicate via email, or if you prefer you can resolve the query yourself using our in-depth website. You choose the method that’s best for you.

We aim to pick up calls within 60 seconds and respond to emails within 24 hours.

Occasionally, if a question cannot be resolved immediately, your query will be escalated to one of our technical experts for resolution.

When contacting Protx it is useful to have the following information to hand:

•   Your Protx VSP Vendor Name.
•   Your Internet Merchant Number.
•   The related transaction ID/s (VendorTxCode).
•   The exact 'Error' message.

The Protx Support team can be contacted on 0845 111 4455

Email

For those of you wishing to contact us by email the main email contact address is support@protx.com. This should be used unless you are directed to use an alternative email address during communication with a member of our team.

Due to the sensitivity of some of the information we handle it is also useful to note:

•   Any request to change account details/set up must be in writing from a listed contact.
•   Shoppers should contact the merchant with whom they placed their order before   contacting Protx directly.

Web

The Protx Support website is available at http://techsupport.protx.com/ for those of you who prefer to resolve your own queries. In-depth information on all our products, latest news, downloads and additional detail on related topics can all be browsed by clicking on the web address above.


Forum

Please note we also have a forum where Protx customers often choose to discuss topics or support queries amongst themselves. To communicate with other Protx customers please use our forum by clicking on https://support.protx.com/forum/.



Other Useful Protx Contacts


Sales: General & Sales enquiries

info@protx.com          Tel: 0845 111 4455


Accounts: Invoice enquiries

accounts@protx.com   Tel: 0845 111 4455


Partners: Prospective & current partner enquiries

partners@protx.com    Tel: 0845 111 4455


Feedback: General feedback on our service

feedback@protx.com