Step 4. How to complete your live testing
Once you have completed your testing as outlined in Step 3. How to complete your testing you will receive an email with details on how to access the live server and complete your live testing so that you can sign-off your Protx account.
Please read the steps below for information on how to complete your live testing.
How to access the live server
The Live VSP Admin area allows you to view all your Live transactions, refund payments, release deferred payments and void transactions processed through the Live server that have been sent to your acquiring bank for card authorisation. This is identical to your Test VSP Admin area and should be familiar to you.
If your account has NOT gone live, you will need to log into VSP Admin on the Test Server and complete your testing.
You can access VSP Admin on the Live Server by following this link:
You can learn further information about VSP Admin and its functions by downloading our VSP Admin user manual
How do I log into my Live VSP Admin Account?
The first time you log into Live VSP Admin you need to do so as an Administrator. The Administrator account allows you to create, manage and delete user accounts.
You can access VSP Admin on the Live Server by following this link:
To log in as an Administrator enter the following details:
Vendor Name: Enter your VSP Vendor Name
User Name: Enter your VSP Vendor Name
Password: Enter your VSP Admin password
If you have not already done so you can access these details by following the retrieval web address that is included in your live account email. If you cannot find your retrieval link please email support@protx.com who will be able to provide this information to you. You will need your merchant number registered with Protx to hand.
Once you have successfully logged into your account as the Administrator you can create a new user account, allowing you to view transactions and perform functions such as refunds as necessary.
What if my account gets locked out?
Please click here for instructions on what to do if your accounts gets locked out
What if I have forgotten my unique account details?
Please click here for details on how to recover your unique account details
How do I point my website / VSP Terminal account towards the live server?
Ecommerce vendors (VSP Form / VSP Server / VSP Direct)
Now that you have finished using the Protx Test Server you will be set up with a Live account that allows you to access the Protx Live Server. It is important that you make the required technical changes to your website and/or shopping cart software to ensure payments are routed to the Protx Live Server.
There are a number of ways of achieving this which depend on the Protx service that you signed up for.
Shopping Carts
If you use an ‘off the shelf’ shopping cart solution, the ability to switch the cart between ‘Test’ and ‘Live’ modes should be triggered within the Shopping Cart administration panel. If you are uncertain how to do this, Protx recommends that you contact your Shopping Cart provider directly.
Custom integration and Kits
If you or your web developer have performed a ‘Custom Integration’ (either through your own design or by using one of the Protx kits) you need to ensure that the ‘Test Url’ is replaced with the ‘Live Url’ so that payments are directed to the Live server.
For more information on which URL should be used please consult the appropriate ‘Protocol and Integration guide’ – or supply this to your web developer.
VSP Form: VSPFormProtocolandIntegrationGuideline.pdf
VSP Server: VSPServerProtocolandIntegrationGuideline.pdf
VSP Direct: VSPDirectProtocolandIntegrationGuideline.pdf
VSP Terminal vendors
To access the VSP Terminal to take a live payment, please ensure that you log into your Live VSP Admin account. To access the Live VSP Admin log-in page, please follow this link:
Signing off your Live VSP Admin Account
When you have completed your testingon the Test Server, you will need to test your Live account to make sure that you are able to process transactions with the banks.
The Test and Live Accounts are identical, the only difference being that the Live account is connected to the banks and thus transactions will be settled.
Live testing is an important part of your integration with Protx. Your Live account will connect you to the banks for the first time and the transaction cycle needs to be tested thoroughly by you. You need to use the Live Protx URL's and process your transactions via your Live account.
As you are Live you will need to use Live credit / debit cards - this means using your own cards
Test card numbers cannot be used on the Live system
The Transaction you place will be sent to the banks for authorisation. However, you will be able to void or refund it if you wish.
In order to make sure that your Live account is working, we request that you make at least 2 transactions and 2 refunds using both a Credit card and Debit card - i.e. 1 x Visa or MasterCard and 1 x Maestro (if you have the card available).
The more testing you do, the more confident you can be.
Testing results:
Should you receive any errors while testing your Live account, please let us know so that we can assist in resolving them. It is important that all errors are resolved straight away and if you do not inform us we cannot help you.
IT IS YOUR RESPONSIBILITY TO CONTACT US
When you have completed your live testing successfully, please email support@protx.com to let us know. Once we receive this email we will check your live account to confirm the successful testing and subsequently sign your live account off.