Step 1. Getting Started
Account Activation
When you have submitted your online application form to Protx we will use the details you have provided to create a test account for you.
You will be emailed details of your test account within 48 hours. We will also confirm with your merchant bank that your merchant number is correct and we will make sure that it is set up for Protx to use.
If there are any problems during this process we will contact you by email.
When your merchant number has been confirmed we will activate your account and you will be charged from this point.
It is up to you to complete the steps below as soon as possible so that you can start accepting payments from your customers.
Upon account activation, you will be charged for the entire month and payment will be taken by direct debit on or around the 16th of the following month.
What is VSP Admin
VSP Admin is the Protx administration area that allows you to manage your Protx Account.
In order to complete your testing, you need to set up your VSP Admin user account on the Test Server. The Admin area allows you to view your test transactions, refund payments, release deferred payments and void transactions processed through the test server.
Once you have completed your testing, you will need to log into VSP Admin on the Live Server.
You can access VSP Admin on the Test Server by following this link:
You can learn further information about VSP Admin and its functions by downloading our VSP Admin user manual
Obtain your unique account details
To obtain your unique account details you need to refer to your test account email, and copy and paste the password retrieval web address into your browser. You will be taken to a web page where you will be asked to enter your name and merchant number registered with Protx. You will be provided with your VSP Vendor Name and VSP Admin Password that you will need to access the Protx VSP Admin pages.
For security reasons you will only have 1 attempt at retrieving these account details.
Forgotten your unique account details?
If you have forgotten either your VSP Vendor Name and / or VSP Admin Password and you are unable to locate your test account email, you will need to email support@protx.com and request our support team re-send the relevant account information to you.
N.B. The email request must come from the Primary Contact and the passwords will be emailed back to you in the form of a password retrieval link. You will need your merchant number registered with Protx in order to complete the retrieval process.
If you have forgotten the correct user details and / or passwords for any of the users YOU have created then you will need to log in as an Administrator (using your VSP Vendor Name and VSP Admin Password). Once logged in as an Administrator you will be able to edit your user account details or unlock the account if required.
N.B. It is your responsibility to create and manage your own user accounts. Protx will NOT know the passwords that you have assigned to your user accounts.