Q. How do I obtain a VSP Terminal account?
A1. If you do not have an account with us already, You will need to complete our online application form. To do this please
click here
A2. If you already have an account with Protx, please provide us with your MOTO merchant number together with your Protx Vendor name to
support@protx.com
Q. What do I need in order to use the Protx VSP Terminal?
A. You will need a MOTO merchant number from your acquiring bank.
click here for further information.
Q. Where do I get the VSP User Admin Guide from?
A. For the VSP User Admin Guide please
click here.
Q. Can I see what the terminal looks like before I sign up?
A. Yes you can, before you decide to sign and use the VSP Terminal, please go to
https://ukvpstest.protx.com/vspadmin once you are at the login page please use the following login details;
Vendor Name: testvendor
User Name: testvendor
Password: testvendor
Q. Can I change the look and feel of the VSP Terminal Payment Page?
A. No, you cannot change the look or feel of the Admin/Terminal
area isit is generic for all vendors.
Q. Can I add extra fields into the VSP Terminal when processing a transaction?
A. No, the Protx VSP Terminal is a set interface with only
the main required fields that Protx use to send to the Banks.
Q. Where can I log into VSP Terminal?
A. Please login to your TEST VSP Terminal
here Please login to your LIVE VSP Terminal
here
Q. I have received an error message when trying to submit a payment through VSP Terminal?
A. In order to see a list of our VSP Terminal error messages please click the
"Troubleshooting" button below.
Q. How do I do a Refund via VSP Terminal?
A. For information on refunding a transactions via your VSP Terminal please
click here
Q. How do I do a Deferred transaction via VSP Terminal?
A. For information on making a Deferred transaction via your VSP Terminal please
click here
Q. How do I do a Manual transaction via VSP Terminal?
A. For information on making a Manual transaction via your VSP Terminal please
click here